The Survey Process
Agents who have been configured to access the automated survey feature will have the opportunity to ask any caller whether they would like to complete a short survey once their call has been concluded. If the caller agrees, the agent will simply need to transfer the call to the designated extension number in order for the process to begin.
The automated survey BOT will take over the process as soon as the call has been transferred meaning the agent is instantly available to receive their next call.
The BOT will ask the caller the configured questions informing the caller to select an answer by pressing the corresponding number on their phone’s keypad. All responses are captured for your analysis at a later stage.
The caller will be informed once the survey has been completed and the call will be terminated, concluding the survey.