What is the Bigfoot-IT Payment Bot?
The Bigfoot-IT Payment BOT is a solution that gives call centres the ability to immediately collect funds from callers while on the call. It acts as an intermediary between the call centre agent and a payment gateway solution, providing a secure interaction between the two to complete the collection of funds. The Bigfoot-IT Payment BOT leverages the latest AI and speech-to-text technologies to deliver a solution that is both robust and highly customisable by design – allowing it to integrate with all existing payment gateway operators by means of an API.
Advantages of the Bigfoot-IT Payment Bot
- Increases revenue by allowing immediate collection of funds
- Improve customer engagement
- Highly customisable and purpose-designed to your requirements
- Eliminates the risk of fraud by removing any human interaction during the transaction process
- Hyper scalable on demand
- Reporting data available
- Proudly South African, designed from the ground up, entirely maintained by Bigfoot-IT
- Month-to-month solution
The Payment Process
The client’s CRM will integrate into the Payment BOT where the information is populated. Alternatively, the agent can manually input the information. The system is very flexible and allows numerous possibilities of set-up
The caller will then be transferred to the Payment BOT once this payment job is created at which point the BOT will reference the caller ID of the payment job. From this point forward, the Payment BOT will handle the transaction.
The agent can be put on hold so that they don’t receive any calls until the transaction has been concluded. The agent can track progress – without seeing any of the caller’s card details – to ensure the process has been successfully concluded.
Alternatively, the agent can be made available to receive calls, and the BOT can notify the agent should the process fail for any reason in order to call back the caller to complete the transaction.
The agent can follow the entire transaction process without seeing any sensitive information.
Alternatively, the agent can be made available to receive calls, and the BOT can notify the agent should the process fail for any reason in order to call back the caller to complete the transaction.
Validation Criteria and Security
Once the caller has been transferred to the Payment BOT, it will ask the caller a series of questions to validate the payment with the caller. The set of validation questions can be customised according to your requirements. Examples of these include:
- Enter Card number
- Enter CCV number
- Enter expiry date