What is Servie?
Meet Servie – the game-changer for restaurant dining!
This app uses QR codes to make ordering meals and drinks effortless.
Whether you prefer the waiter’s tablet magic or want to DIY with a simple QR code scan, Servie’s got you covered.
Integrated with Clubmaster, use it at restaurants, padel courts, and even at those 9th and 18th holes for halfway meals.
A few benefits of Servie:
- QR Code ordering app for meals and drinks
- Waiters use tablets for table orders
- Clients can self-order via QR code scan
- Direct integration into Clubmaster platform
- Applicable at restaurants, padel courts, 9th and 18th golf course holes
- Ensures food readiness at halfway points
- Speeds up play on the golf course
- Emphasis on user-friendly and efficient ordering
- Enhances overall customer experience
- Reporting metrics around food orders, etc.
Functionality of Servie:
So picture this, you sit down at a restaurant and a Waiter comes to your table, yes yes, this all pretty standard, but then you place an order and the waiter taps it into an app which immediately send your order to bump screens, the bump screens are placed strategically, so your Pizza order goes straight to the pizza oven, your drinks go straight to the bar and your food goes straight to the kitchen, the waiter moves away from your table and as he heads towards the Point of Sale(where he would normally need to go place orders) another table stops him to place an order………. The benefit of this is massive, the waiter has already logged your order, so there is no delay, and he can assist the next table and it won’t jeopardize when your order gets placed.
But wait there is more, the waiter is suddenly no where to be seen, your drinks have arrived, but you need an additional beverage at the table, you have the ability to scan the QR Code on your table, place the order yourself, this will notify your waiter and the relevant area ie bump screen that you have added to the order at your table. No more flagging down waiters. The QR Code will also allow you to monitor your orders and track the bill as the evening progresses and pretty soon, you will be able to pay like this as well.
Amazing right, well let’s dive into each item individually now:
What is Waiter View:
Waiter view allows the waiter to manage orders, track tables, and communicate with the kitchen efficiently via a tablet which they carry around. It captures details such as table numbers, items ordered, special requests, and everything relating to the order. Waiter view ensures that kitchen staff are aware of the progress of each order in real time.
Benefits:
- Improved efficiency in order management
- Enhanced speed of communication between the waiter and the kitchen/ Bar, etc
- Real-time updates on order statuses
- Clear overview of table statuses for better table management
- Overall improved customer experience and satisfaction
What is a BumpScreen?
A bump screen is equipment (A screen or Monitor) commonly used in restaurants and other food service establishments to manage and display incoming orders. It typically is located in the kitchen or food preparation area where orders are received from the point-of-sale system. As orders are placed by customers either through the restaurant’s POS system or other ordering methods (such as tablet ordering systems or QR code scanning), they appear on the bump screen in the kitchen/bar/ pizza area, in real-time.
How a Bump Screen works; The bump screen organizes orders based on factors like time received, table numbers, or specific categories (e.g., appetizers, main courses). This organization helps kitchen staff prioritize orders and ensures that they are prepared and delivered efficiently.
Each order displayed on the bump screen typically appears as a separate line item, often color-coded or labeled with icons to represent different stages of preparation or priority levels. This visual cue allows kitchen staff to quickly identify which orders need immediate attention or are ready for pickup.
When an order is complete and ready to be served to the customer, kitchen staff “bump” or mark the order as completed on the bump screen. This action removes the order from the display, indicating to other staff members that it has been prepared and is ready for delivery.
Benefits of a Bump screen:
- Improved Efficiency: Bump screens streamline order management, allowing kitchen staff to easily view and prioritize incoming orders.
- Enhanced Communication: Bump screens provide clear, visual displays of orders, reducing the potential for miscommunication between front-of-house and back-of-house staff.
- Organization: Orders displayed on bump screens are typically organized by factors such as time received, table numbers, or order types
- Accuracy: By displaying all order details and special instructions on the bump screen, kitchen staff can ensure that each dish is prepared accurately according to customer preferences. This reduces the likelihood of errors and enhances overall customer satisfaction.
- Real-Time Updates: Helps prevent delays and ensures that orders are served promptly.
QR Code Scan
A customer sits down at the table and places an order with the waiter or alternatively via a QR Code which is placed on the table on a “table talker”. Once the customer scans the QR Code it will open up a login page, you will put your details in (unless you have logged in previously, then it will go directly to the menu’s without making you sign in again).
Once you are at the menu view, you can choose the relevant items, you will be able to see them in your cart as well as the items which have been placed by the waiter (if any at all). Once you check out the order it will push through to the relevant bump screens and the waiter will be alerted to the fact that you have placed an order.
Why use QR code scanning to order a meal or make payment in a restaurant:
- Contactless Experience: QR codes enable a contactless experience. Customers can scan QR codes without physically handling menus.
- Efficiency: Customers can quickly browse menus, place orders, and make payments (payments are coming soon) without needing assistance from staff.
- Reduced Costs: Implementing QR code-based ordering and payment systems can help restaurants save on printing costs for menus and receipts.
- Enhanced Security: QR code payments are often processed securely using encryption and tokenization techniques, reducing the risk of fraud or unauthorized access to sensitive financial information. (coming soon)
Backend Control
The backend control allows restaurant Manager to manage the menu displayed on the tablet app, Servie. This includes adding, removing, or editing menu items, updating prices, and categorizing items for easy navigation. Backend control may include CRM (Customer Relationship Management) functionalities to track customer preferences, and order history. This information can be used to personalize the dining experience, offer targeted promotions, and improve customer satisfaction.
The Importance of Backend Control: (All can be monitored through Servie)
- Real-Time Monitoring: Track orders, monitor sales, and identify issues in real-time.
- Efficient Operations Management: Streamline operations, optimize staffing, and allocate resources effectively.
- Menu Management: Easily update menus, add new items, or adjust prices.
- Data Analytics and Insights: Analyze sales performance, customer behavior, and order trends.
- Improved Financial Management: Track revenue, monitor expenses, and analyze profitability metrics.(Coming soon)
- Security and Compliance: Ensure secure payment processing and compliance with regulations. (Coming soon)
The overall Functionality of the idea behind using an app on a tablet to order food and make payments:
- Convenience: Customers can browse menus, place orders, and make payments directly from their table using a tablet, eliminating the need to wait for a server or visit a cashier.
- Efficiency: The ordering process is streamlined, reducing wait times for customers and improving table turnover rates for the restaurant.
- Customization: Customers can easily customize their orders to meet their preferences and dietary restrictions through Servie, enhancing their dining experience.
- Accuracy: Orders placed through the tablet app are transmitted directly to the kitchen, minimizing errors that can occur with traditional order-taking methods.
- Contactless Experience: Using Servie for ordering and payments provides a contactless experience, which is particularly important in environments where hygiene and safety are prioritized.
- Payment Flexibility: Customers can securely pay for their orders using various payment methods, such as credit/debit cards, mobile wallets, digital payment platforms or membership cards, through Servie. (Coming soon)
- Real-Time Updates: Both customers and restaurant staff have access to real-time updates on order statuses, ensuring transparency and timely delivery of orders.
- Data Collection and Analysis: Servie can collect valuable data on customer preferences, ordering patterns, and sales trends, which can be used to improve menu offerings, optimize pricing strategies, and enhance customer satisfaction.
- Integration with POS Systems: Servie is integrated into the Clubmaster (POS) system, this allows a seamless ordering process and zero manual intervention needed between orders.
Revolutionise your dining experience with Servie! Order effortlessly, skip the wait, and enjoy seamless service.
