Save recording costs and change messages on-the-fly
Traditional IVR platforms require new messages to be recorded, mastered and submitted before loading them through an external service provider – an exercise that costs valuable time and money. Smart IVR is accessible from just about anywhere using the Bigfoot-it platform and you can customise scripts on-the-go, changing the content of each message with the text and voice of your choice.
Enhanced super self-service and offer quick call-backs
Using your unique Smart IVR messages and DTMF menu, callers can quickly access self-service options, opt to speak to an agent or request a call-back if you’re sitting with a long call queue. Because Smart IVR is fully customisable, you can ensure callers are met with relevant messages during specific times of the year so the most frequently asked questions can be answered the fastest.
Intelligent routing for a more personalised caller experience
Smart IVR’s intelligent routing lets you personalise a caller’s experience right down to the very last detail. Whether you would like an American voice to answer international calls or a UK voice to answer local calls: you can route calls to specific IVR messages based on where they originate from.
Smart routing also helps manage any outages, transferring callers from an offline branch to an online one, while you quickly deploy an IVR message informing the caller of the change so they know which branch they are talking to.